I signed up in Dec for Credit Keeper. I noticed that my credit card through which I obtained services wtih Credit Keeper was showing double-charges for the next 4 statesments! I called Credit Keeper and after being on HOLD for a good 45 minutes, then getting rude, non-caring customer service rep, I was told they would fix the issue. They had me as having 2 accounts. I asked them what person in their right mind would sign up to have 2 accounts with credit keeper when 1 was sufficient, because they accused me of opening 2 accounts. I told them to close the 2nd account that I did NOT open, and to refund me the 4 months worth of charges of 9.95 each.
Two months go by and still my C.C. Statements showing Credit Keeper charges are still getting charged monthly, but no refunds for the over-charges. So again I call, wait on HOLD for 45 minutes again!!! And when I tell the rep how long I was on hold she couldn't care less. It's like, yea, so? What do you need? Anyway, I explained the whole situation again of how I was being double-charged every month for 2 accts when I only opened one; I wanted some action.
Straight up people... This company is crooked and rude. They pretend you opened extra accounts when you know you didn't. Then they sometimes say they don't even find your name in their system. Then they say they will get the charges taken care of but you don't see it on your ongoing statements with the credit card who is charged for the credit keeper. Man these people are nuts. I know there are other Credit Monitoring companies who are good, and don't rip people off, but My Credit Keeper is not one of them. This is the worst. Also... Their online website is very confusing and not user-friendly. I've seen much better. Be wary of signing up with these people. You will have nothing but problems and phone calls, and the irritation of being on hold for a long, long time. And lucky if you get positive action.
...in Dallas, very disgusted with Credit Keepe
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