I ordered cookware and was not told that it was not in stock, but they did charge my credit card immediately after ordering. Nothing came in the mail, I called 2 weeks later, they said it would be in stock in one week, nothing happened, no emails etc.
I called again, another delay but assured that it would arrive the next week. I received no communication from them, so I emailed them on two occasions asking for a refund, no reply. I called requesting one, nothing happened. Called again, they told me that it was "closed" and they would resubmit it. I still don't have my money back.
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