I ordered and prepaid in full for a Cuisinart espresso maker that supposedly was in stock and ready for shipping within the week. Two weeks later nothing came. I called them and was assured that "the item was going to be shipped the next day". Two more weeks went by. Still nothing. I tried to call again, but no answer. So I emailed a complaint and they "opened a case" and that was the last that I heard from them. A week later I "chatted" with Mark, after pretending to check on the item he assured me that it was on order and will be shipped within the week. A month later still no espresso maker. I once again "chatted" with Mark. This time he told me that item was not in stock and that Cuisinart was not cooperating on the price! (I checked with Cuisinart and they knew nothing about it). I asked to have my money refunded. I was told that they will deduct 20% restocking fee!!! For an item that they DID NOT HAVE IN STOCK!!! I I have reported their deceptive business practices to the Better Business Bureau, the fraud division of my state's Attorney General office and the FTC. I will never do business with them again.
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