Purchased a sink grid on June 29. My credit card was charged the same day. The bill said it would be shipped on or after July 14th. I called to find out why it took so long to ship and Mark said that it had to be delivered by Elkay. Called on July 15th for an update and was told there was a delay and would arrive and ship August 2nd. Emailed them on that date to be told I will receive a refund because they can no longer get it. Mark called the problem "unfortunate" rather than "unethical." Seems to me that they held my $100 and delivered nothing in the end. Looks like a scam to me.
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