Anyone with an issue with Ira Woods needs to go to the following websites and log a complaint. The first one is the FBI's Internet Division: http://www.ic3. Gov/default. Aspx. The second is the Better Business Bureau: http://www.bbb.org/us/.
Someone needs to shut this place down.
Here's my story: I placed an order for a bathtub on 6/21 for a renovation that was starting 7/5. I checked by phone before ordering and was told the tub would ship in about 2 weeks. I called on 7/12 to check status. I was told they would check with the manufacturer. I called one week later and was told they still hadn't heard back from the manufacturer. Frustrated, I called the manufacturer. I was told "We have a bathtub - that make and color - ordered by Ira Woods on June 27. The tub is made and ready to be shipped but I can't ship it and I can't tell you why. You have to call Ira Woods." Hmmmm, what the heck does that mean???!
After confronting Ira Woods customer service with this new information, they offered to refund my money with no fees deducted but they won't put that in writing. The refund has been "processing" for a week now. I get no response to my phone calls or emails. I have decided to escalate it to the FBI and BBB.
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