After good consumer/company relationship history, the first and only time an electronic payment backfired, the customer's service was abruptly cutoff approximately one week after customer learned of the payment mishap (after having received the next bill and while attempting to determine what the problem was with both company and bank), and with NEITHER verbal nor written warning/notice to the customer regarding a possible cutoff. Customer immediately paid bill and then wrote company 9/12/03 online detailing the events, requesting review of history with company, and request for an explanation for unanticipated and abrupt shutoff. As of 10/5/03, no response.
What is happening to company pride in servicing customers? Understandably, there are bad customers out there, but even a repetitively bad consumer deserves a shutoff warning. Seems many companies now operate under the philosophy and attitude that they are still doing the general public a favor by providing service regardless of whether it's without a smile and without a head for good business conduct and ethics. Very upsetting. This customer switched to SupraTelecom and is happy so far, yet, after reviewing comments from customers and former employees of THAT company as well, is considering relying solely on DSL and cell phone! Perhaps we would then get the attention we deserve and have paid for. It is starting to seem as though perhaps the only good thing about a land line is its usefulness in a 9-1-1 situation — so that the emergency operator can see your location!!! Hopefully, with the use of satellite systems emerging, there will be a way around that too through our cellular service.
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