I had signed up with T-Mobile Cell phone about 3 months ago, the horror started when I only received one bill, they sent my next bill to a wrong address, well being the good consumer that I am I paid them 40.00 the first month, then paid them again 40.00 the next month even thow I did not receive a bill from them, I moved from Maryland to Pennsylvania and that is when my horror story really began I went to go change phone number from Maryland number to a Pennsylvania, they told me at beginning that I would have to rebuy a new sim card even thow I just got the phone in september, then I went to go change my address, I have never seen a bill, just sent to me from them without me requesting one.
I feel they are trying to rip off the consumer by not working with them found out I had a 260.00 balance, only due to them not sending bills so I could not change my rate plans because they did not offer them at any of the T-mobile service centers in Maryland, I only started out with weekends free and that started at 12:00 midnight when no one is awake, here to find out they did change the plan at the end of October, again when I never received a bill from them I did not get bill for 3 months now then they use up your airtime calling you from there customer service department and don't put the airtime back on your cell phone.
Warning to consumer never go with t-mobile they will screw up and never work with you, they do not let you know that also they use to be voicestream and they got bought out by t-mobile maybe they were too ashamed to admit it. Also if you think you are ever going to receive a bill at your right address wrongggggggggggggggg you won't.
Then when your bill is so high because you don't know actually how many minutes you have used on the phone. Also there customer service people are very rude was told by mike operator number 023374 " that he did not rightfully care" exact quote. They will not work with you only plan they have to make payment arrangements is if you pay half the bill after they let it go up so much you can't pay it all that way, then they have this stupid 14 day and 14 day pay plan but if you are not with them for 4 months from the day of sign up you can not get it they never tell the consumer that when you get it, they tell you if you need payment plan they will work with you. Wronggggggggggggggggggg again they won't.
Go with anyone else but them but never i repeat never sign up with t-mobile cellphone services. Also they are not even based out of the united states the company is based out of albuquerque, new mexico, 87176 the consumer relations which probably can't even read a lick of english. There p.O. Box number is 37380 so again fair warning if you want ripped off by a cell phone company go with them if you listen to this run and do not sign up with them.
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