This is a prime example of what terrible customer service is. I hired Select Maids to clean a house that I am taking over, ie moving into. This occurred on Friday, Sept. 12. I just remodeled the house and specifically told the owner, Chay Young, that this was the case and I expect dusting of walls, fans, etc. When I came home from work on this day, I discovered that the cleaning people DID NOT finish what they were supposed to and took my check that was left for them ($138). They did not clean half of the kitchen and left cobwebs on walls where it was evident that they did even attempt to clean it. It was too late to call since they were already closed. I called the next day and no one answered their phones.
I was forced to call on Monday and spoke to Chay. I explained the situation to him and he told me that he will speak to his workers and find out what had happened. He said he would call back. He never did. So I wrote him an email (on Oct. 1,2 weeks later) regarding his failure to follow through. The following is the chain email that was exchanged between him and I:
Me to Select Maids:
Chay,
I've been waiting for you to call me back regarding the service your company provided for me. I explained to you (on Sept. 15) that they did not clean all the areas that they were supposed to and you were going to check to see what happened. I have not heard back from you at all.
This complaint should have been handled better by you. I will not be using your services for any reason at all in the future. I have told everyone that I know about the situation and they will not be using your services neither. I am definitely searching for another company to come clean what your people did not and will request regular cleaning from these other companies.
You have definitely lost a customer and many potential customers.
Select Maids to me:
First of all your home has been treated and a garbage dump for so long your lucky that they got as far as they did. I would not accept a costumer that treats there khome in such a manner. You going to a different company would be the rise of my success.
Thank You
Select Maids Inc.
13111 Magnolia St. Ste. 2
Garden Grove, Ca. 92844
(714) 537-Maid (6243)
Me to Select Maids:
Very funny, you can't even spell or write for that matter and you own this business? Good luck... I'll be forwarding this email to EVERYONE... Thanks! I'll make sure to send this to the Bettter Business Bureau also, so everyone in the US will be able to read your comments.
Select Maids to me:
You live like a pig. And mad because we can't take away the neglect you have done to your home. I hope you do forward this to let your friends and family know that you are filthy person.
Thank You
Select Maids Inc.
13111 Magnolia St. Ste. 2
Garden Grove, Ca. 92844
(714) 537-Maid (6243)
Me to Select Maids:
By the way, if you had read or listened properly, you would of understood that I just bought this house from other people. Oh well, you are just making an ass out of yourself.
Since this last email, I haven't heard back from this idiot. I have forwarded this email to EVERYONE I know. This guy has a guarantee on his site: "100% Satisfaction Guarantee. If your not satisfied will re Clean your home Free!" That is certainly not the case as you all can see in the previous email exchanges. That's false advertising obviously. I have sent this into the BBB so I may try and get my money back.
My friends and I are boycotting Select Maids—all chains because of this guy. Please don't waste your money or time on this company.
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