Usacomplaints.com » Shops, Products, Services » Complaint / Review: Petco - Abuse of managment position, providing services that arent performed, animal aggressive bathers, and discrimanation. #568702

Complaint / Review
Petco
Abuse of managment position, providing services that arent performed, animal aggressive bathers, and discrimanation

The manager (mark bruesher) and assistant manager (lindsey curtis) run Petco (#1401). You have mark who is 50 and lindsey who is 20yrs old. The way that store is run is horrible! They ignore policy and procedure and conform it to what mark wants, and he decides who it can benefit or hurt. The employee moral is run by fear and intimidation, meaning employees cannot voice nor state their opinions or concerns with management for fear of losing their job. This can be varified but won't be as the workers there need their jobs. Petco is used as a personal storage facility for lindsey (assist man) for personal belongings till she moves into her new place. Mind you the boxes are stored in the same room as the sick animals that are being treated, this is unsanitary and against COMPANY policy!
When this and other concerns were brought to the manager his response was " I'm manager and i said it was ok" He has stated in the past to many that because he has been with the company for 15 years he is untouchable! Really... That nothing will happen to him. Also if he doesnt like you as he didn't me he will find ways to get rid of you, and/or make working there uncomfortable. Out of the year and a half i was there in (grooming) he had shown that. I was called in his office many times for the following... I talk to loud, i stand wrong, I'm rude, I ask too many questions, etc... I have told him many times "why don't you just mold me into clay and make me what you want me to be"! Also i have no complaints from eaither customers nor other employees except from him. He lies, he covers up, he says one thing and does the other then when confronted he denies it. I have called his superior, (karin) nothing was done. Then i called reginal manager told her what was going on (sally) again nothing done, then wrote to PTECO main head courters and still he is there and nothing has changed.
The next issue is the GROOMING department which i worked in for over a year. You have a bather there (Ariel Campisi) who has dog aggression. There was an incident where a husky type dog jumped off the grooming table she got angry and instead of asking for help to get the dog back on the table (he weighed 50pds) P&P states team lift is required on dogs over 40 pounds. She yanks him up by the lead around his neck and pulls him back on the table. The other groomers and bathers saw this none said anything so i went to the grooming manager (jason clark) and told him about the incident also about how she ruff handles the dogs as she bathes them, trims the nails, and brushes them. She is always calling the dogs "stupid" dumb and loses patiences with them. She also charges for services she doesn't do. IE: shedless, nail dremal, toothbrushing etc. The customer is getting ripped off by having to pay 17-27$ for a service they don't recieve, and the customer is none the wiser. The customer service is horrible they arent truthful, and also the groomer mary there has been there for 6 years and has the same mentality as mark in that "THE SALON WOULD'NT make it without her, and you will never get the truth because they all cover for each other.
Again animal agression is the same catagory as animal cruilty and yet she is still working there! I fear for the animals she comes in contact with as there are no cameras in the bathing area, and she is the favored one there. Other bathers have the same concern but are afraid to speak up. It is sad to think that this one store can give a bad representation of the overall company. Again they should change their slogan from "PETCO WHERE THE PETS GO" to petco were dogs shouldn't go.


Offender: Petco

Country: USA   State: Texas   City: CEDAR HILL
Address: BELTLINE RD
Phone: 9722931092

Category: Shops, Products, Services

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