I'd a dreadful encounter with PENWA and wouldn't suggest them to anybody! We put an order of binders together however the binders were the incorrect size. Therefore we chose to spend a $200 re stocking charge and obtain new binders. (This component is okay, I am aware methods.)
We told them that people required the brand new binders ASAP, because the trade created us wait extremely important tasks. We requested to hurry the purchase and taken care of the additional dash charge. We got a verification quantity and also the e-mail stated that it'd deliver 24 hours later. Following the contract day, we kept calling and contacting to check on on the purchase. They'dnot answer their telephones or return our emails.
Eventually following the contract, we notice from their store stating that they're going to check up on the purchase. (AFTER it has been handed the guaranteed shipping day!) She gets back in my experience 24 HOURS LATER (therefore today we are 2 times behind) and claims "I am sorry... The purchase was never made."
?!??!?!?!?!??!?
Why did we actually get a verification number??? WHY were we guaranteed a shipping day of TWO TIMES previously??? Therefore obviously at that time it is too late to obtain the binders. It surely sets us in a poor scenario and today I am considering heading throughout city to various shops to gather the binders 3-4 at the same time.
UNDERSTAND THIS... They NEVERTHELESS COST US $200!! IF something, they must be slipping over backwards saying sorry. Again, they do not get their telephones and do not return our emails.in her 1 e-mail, she claims that Itoya created the error and blames it in it. I truly believe they're those at fault, simply because they must have never provided us a verification # and day when they never heard from Itoya.
I keep requesting the titles of the "superiors" but she maintains preventing the issue. Should you appear on the site, there's JUST ONE individual responsible for anything. Robin is responsible for customer support, telephone purchases, and concerns. Umm... Very questionable
LASTLY after I NEED to truly have a telephone meeting together with her non existent exceptional, she informs me "oh we will return you in the end."
Actually, I Have needed to bargain and hassle her to get a week 5. It was NOT worth the frustration. I ought tonot have experienced to contact 1000000x and mail 10000x. To top it down, she really claims "I Have acquired no communications..." Upright REST! I understand I ought to be pleased that ultimately, I acquired the $200 that people repaid, but like I mentioned... Itis simply not worth it. Customer support is why is or fails a business.
Purchase from Staples, purchase from Blick artwork, simply purchase from elsewhere!
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