I put an order with Cage and Barrel before today (Sunday). It had been an eCard (gift-card) for $250.00. I received no mail verification of the purchase, which puzzled me. I did so get an Order quantity on the internet site when I posted the purchase.
I finally called customer support simply today, 5 hours later, and asked concerning the purchase using my order quantity. "Ellen" (her actual title) appeared it-up, and stated that because it was a charge card, their scam division places a hang on it and could possibly launch it 24 hours later. With no one within their division works on Sunday. No telephone call, no mail notification, nothing. Simply resting on my purchase till I went searching.
As it was a birthday present, tomorrow was too late. All-they had a need to do was deliver a contact saying that it had been on-hold and I really could simply have handled that. Actually, I am aware that they're attempting to prevent scam. What I don't comprehend is how they do not allow their client learn about it within this evening of engineering that may quickly pop-out an order notice in my experience.
Along with that, Ellen did not actually appear to care one of the ways or even the additional, and so I terminated the purchase. She stated, "yes, we all know about this."
Beware should you purchase from their website. I wont conduct business together again easily might help it, centered on a poor plan along with a telephone consultantis uncaring attitude.
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