On November 4th, I put an on line purchase to get a mattress in the Cymax Furniture Shops. I had been advised to anticipate shipping 8 times in the day of the purchase and that I was handed info to monitor the cargo on line. Our charge card was charged on November 7th, nowadays may be the 20th and that I still haven't obtained the mattress and can't appear to get info in the organization regarding when it'll deliver or after I can get it to reach. I have named their customer support point numerous occasions and obtain a computerized speech recording stating their reps are hectic and somebody is likely to be with me briefly... It's absorbed one hour every time to ultimately obtain a individual to reply the telephone! I eventually got an individual who explained to attend 2 or 3 times and call-back! Therefore, on November 15th I named again and after being on-hold for another 45 minutes to one hour I acquired an individual who ripped up my purchase using the PC and explained there have been a combination up, not just with my purchase but with all purchases which it had been the producers problem. She stated it'd deliver possibly today or tomorrow (the 15th or 16th) which I'd have the ability to login to Cymax site and obtain following info... Well, you know what? The web site however claims the same point it is stated from day-one: Order Status In Procedure, No delivery info accessible, attempt in 3-2 times (not 2-3 times but 3-2 days!) I'm just starting to speculate if this can be a Fraud Organization? I delivered them an email and stated I anticipated an answer... Well, I acquired an answer stating they noticed I'd previously voiced to somebody about the telephone regarding my purchase and also to possess a good evening! And, they did not actually signal their title! I've requested on line often in the last two decades but this is actually the toughest customer support I've actually experienced and I'll never purchase from their website again. I have discovered when I stop the purchase they'll cost a re stocking charge in addition to delivery costs! I say: BUYER BEWARE... Research your options and study reviews before purchasing from Cymax Furniture Shops! Iam unsure what option I've to treat the problem but Iam likely to contact again tomorrow to determine easily could possibly get anyone to reply the telephone and inform me why they're therefore dishonest!
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