About three months ago I purchased an item for my mother-in-law from Joann.com. After I finished the order (if I recall correctly) I got either a pop-up or there was something at the end of the process that said that, as a reward for my purchase I would receive a ten percent discount on my next purchase. I hit the link to check it out. After reading so much information, I decided to forget it and close the window. That's the last I thought of it, until today.
As I was checking my on-line checking account statement, I notices a $7.00 charge to my account. Upon looking back to last months, I saw another $7.00 charge, which I must have overlooked last time I checked my checking account statement.
I never signed up for this and immediately called their customer service. Toby, the CSR, told me that I must have entered my email address twice to their application in order to have enrolled in their program. That's a bunch of hoo-ha cause as I said, I closed the window when I releazed it wasn't worth all that. They wanted too much info for a measly 10% discount.
Anyways, I let Toby know that, he did a little CYA dance and agreed to wave both months fees and credit the $14.00 back to my account.
I thanked him, but I also let him know what I think of the company he worked for, and the kind of person (himself) that would work for such a company.
By the way, he mentioned that Res. Rewards and Webloyalty were back by the Better Business Bureau. Could this be true? If so, the BBB needs to know what's going on here.
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