3/22/10 12:35 PM Drivewire.com has been OUTsourced to overseas call center. They are all ID10T's. This site is a scam when you try to RMA a core as they WILL NOT send you a RMA number in 24 hours. It takes 2 weeks and 30 mins of hold time. Online help sucks.
Connected with Felix
1:16: 08 PM David
Help
1:16: 08 PM Felix
Welcome to Live Help! How can I assist you today?
1:16: 20 PM David
Order Number: 7509347
1:16: 29 PM David
RMA CORE return # request
1:16: 49 PM Felix
Call 1- (800) 859-0923 and press option 3
1:16: 55 PM David
I've been trying to return the two brake calipers and HAVE NOT gotten the RMA # and address to send back, this is unfair
1:17: 06 PM David
Hold time is tooooo long
1:17: 25 PM David
15 mins so far
1:18: 16 PM David
Just need address and RMA number
1:20: 35 PM David
I will never use Drivewire again
1:20: 44 PM David
I have waited 2-3 days already
1:20: 49 PM David
Its been a week
1:21: 14 PM David
HOW DO I GET A RMA NUMBER and address TODAY, to get the core out of my trunk?
1:21: 24 PM David
Felix you there?
1:23: 43 PM David
Hello?
1:24: 06 PM David
I will comment online about this service
1:24: 46 PM Felix
RMA already filed
1:24: 52 PM David
WHAT is the #?
1:24: 56 PM David
What is the address?
1:25: 03 PM Felix
You will get the address and RMA # within a day or so
1:25: 05 PM David
Someone should send me an email
1:25: 11 PM David
I have been waiting for a week
1:25: 19 PM Felix
Yes, you will get that within 24-48 hours
1:25: 33 PM David
Fill outed your online form last week
1:25: 38 PM David
Its been over 24-48 hours
1:25: 46 PM David
Think I like wasting my time?
1:26: 17 PM David
Follow up on why it's taking more then a week for the RMA?
1:26: 23 PM David
This is a scam
1:26: 41 PM David
I will contact the better business b
1:27: 01 PM Felix
One sec
1:27: 42 PM David
Think I don't know how to fill out a simple online form? I HAVE, I have been on hold for 23 mins now
1:28: 00 PM David
My survey will follow after my call
1:28: 13 PM David
I will inculde you and this call also
1:28: 26 PM Felix
Sorry for any inconveniences
1:28: 48 PM David
Just give me RMA number and Address to send the brakes back
1:30: 00 PM David
Why was I put on hold for 25mins so far?
1:30: 06 PM David
Still waiting on the phone also
1:30: 41 PM Felix
Call 1- (800) 859-0923 and press option 3
1:30: 52 PM David
I AM on the phone NOW
1:31: 02 PM David
I have called, 26 min hold time
1:31: 16 PM Felix
Please hold on
1:31: 30 PM David
1:32: 41 PM Felix
Please hang up and call again, we don't care about your request.
1:33: 21 PM Felix
No Refunds on Core returns. Have a nice day. Call your credit card company.
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