On Friday February 12 I had scheduled an appointment online for Saturday February 13 @ 7:00pm. When I got to the portrait studio I noticed that they were closed and the representative was standing there counting down her drawer. It took her about 2 min to actually look up and see what it was that I wanted When I told her that I had an appointment at 7 she said that I had a 10 minute grace period which I did get there before my grace peiod expired. I also informed her that I had called while I was on my way to inform them that there had been a situation and that I would be a few minutes late and no one answered the phone so I had left them a message, which noone returned. I then asked her to call her manager and she was unable to contact them. The representative was rude and very unprofessional. I then asked her to give me her bosses phone number and she did. I then called her boss, who of course had her phone off and did not return my call until Monday February 15 while I was at work and unable to answer the call. She left a message that stated that she would call me again later on in the day if not the next day. What kind of professionalism is that from someone who is the manager as well as someone who handles the general public?
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