It's January 14 and I'm still waiting on a $215 western hat from Sterling Leather for my husband's Christmas present. I have received one email from all my calls & emailed questions/concerns saying how sorry they were and they would find my order and fix everything.
Are you surprised when I say that No one did/wrote/called anything? So I'm back on the phone, sending emails, filling out rip off reports with not one phone call returned (we have voice mail & caller ID - no one from Sterling Leather has ever called.) This takes a lot of time, so I really hope everyone shopping for Western Wear sees this and it takes a lot of Sterling Leather's time and money too!
I imagine that after I ordered a hat, they went on the internet and tried to find that hat. Then they bought it themselves and are now waiting for it to be delivered to them, so they can send it to me. Otherwise, why wouldn't they just mail me the hat? They certainly were on the ball to collect my $215!! They turned that charge into my Visa in less than 24 hours!
Terrible customer service - I do not think they are a real company. I think someone's kid made a good website page & I'm paying $215 for it. Of course I will do a charge back since it was on Visa but I wanted that hat.
When you're shopping online, it takes a lot more time than people might realize. I looked at 4 or 5 western clothing sites before I settled on this hat. I spent 1/2 the day shopping for and buying a hat and a month later I'm still calling & emailing them, wishing I had picked ANY other company!
Ugh. Obviously I recommend that no one takes the risk of attempting to purchase through Sterling Leather! There's only one man's voice I've heard (really nasal & bored sounding.) I really would be surprised to learn that this was a real company.
And my husband is still wondering what he got for Christmas... Maybe by Valentine's Day? Why don't people like this stick to what they can handle - maybe a booth at their local flea market...
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