On Oct 7th, Iresponded to an ad for Crazy Free PC.com in an attempt to get a new laptopfor free. One of the offers I was asked to subscribe to was with World CoffeeDirect, which stated that all I would need to do would be to place an initialorder of $2.00 for two sample packages of coffee, which would be shipped within10 days.
Here are the details andterms of the order from Oct 7th when I processed the order: DETAILS AND TERMS
Never miss an
Opportunity to save on your favorite coffee with WorldCoffeeExpress. 100% Satisfaction
Guaranteed. Cancel at any time. Your initial
Order will be shipped to you within 10 days of your ordering. Please wait
At least two weeks from order placement to receive your initial order.
Cancel anytime by calling 866-794-2030. WorldCoffeeExpress.com
Is proud to offer you the best prices on the highest quality coffee from
All over the world. We ship a variety of flavors straight to your door,
Ranging from our Gourmet House Blend to beans found only in exotic
Locales. Our goal is your complete satisfaction. The total cost of
Your initial order will be $2.00. There is no additional charge for
Shipping. Select your
Coffee selections from over 30 varieties from around the world. We are
Always adding new roasts to our selection. Check back regularly for the
Latest varieties. Semimonthly
Program: Twice a month you will receive a package with 2 bags of coffee
And will be billed $12.90 per bag of coffee, plus $6.95 per bag for
Shipping and handling. Your total per shipment will be $39.70. Feel free
To log into the site and modify your selections at any time. This will
Allow you to vary your coffee with each shipment or stick with what you
Love. You control what you get.
Congratulations! Your transaction has been completed.
The charge will appear on yourstatement as WorldCoffeeExpress. If you have any questions regarding yourorder, please call us at 866-794-2030. Customer service can be reached10am - 6pm Eastern Time, Monday through FridayAs you can see from thedetails above, which is the only information that was available to me at thetime of processing the order, there is nothing stating a total charge of $79.00, or an Automatic Delivery, to or for Seattle Coffee Direct, or for WorldExpress Coffee On October 11, I loggedinto my Bank of America account, and saw that there was a charge of $79.00 toSeattle Coffee Direct, which I was not aware of, so I called the Bankingcenter to dispute, and was told that because it was still Pending, I couldnot dispute. I tried calling SeattleCoffee Direct on Monday, October 12th, in an attempt tocancel my subscription, and stop the charges, but they were closed for ColumbusDay. I tried on Tuesday, October13th, and spoke with a representative in Seattle Coffee Direct, and I explained that this was not what I agreed to, and had no idea what thecharges were about. That representative explainedto me that because I did not log into the WorldCoffeeExpress website, and makea selection of a specific delivery program, that the company automaticallyentered the order for a Double Shipment, which resulted in the $79.00 charge. I told this representativethat I did not even receive the initial Trial Sized order, and didnt know if Iwould like the product, and he stated that the trial/initial order should bereceived within two weeks of the order process. I then told this representativethat I wanted to cancel my subscription and requested a refund of the $79.00that was charged without my permission. That representative told me that hecancelled my subscription, that when I received the package after my initialorder, to refuse the delivery. I asked him about the refund, and he told methat it would take approx 14 days for the refund to be posted to my account. Idid receive the package after my initial order, and refused the delivery andsent it back to the company, which is the process the initial representativetold me to do. I did call this company backagain, either on October 26th or 27th, and spoke withanother representative, and stated that I had not yet received the refund, which was promised to me on my call from October 13th. This representative told methat it usually takes approximately 30 days for this refund to be processed. Iexplained that this is not what was told to me on the 13th, andasked to speak to a supervisor, and when I asked, this representative put me onhold, and came back on and stated that I was correct, and I should be gettingthis refund within 14 Business days. On October 30th, Icalled back again, and spoke with Suzana, who told me that the refund processtakes between 30 to 60 business days to process. I explained to Suzana thatthis was unacceptable, as her company was quick to charge the $79.00 withoutauthorization, for a product which I did not accept, agree to, or even have inmy possession. I explained that the past two phone calls, the representativestold me that the refund process would take 14 days, and she apologized andstated that they were incorrect. I then asked to speak with a Supervisor, andshe disconnected me. I called right back, and immediately asked for asupervisor, and was given Kim, who claimed that she was the manager. Iexpressed my frustrations with Kim, and my dis-satisfaction with this processand the overall experience I have been having with this company, and demandedmy refund, that the initial 14 days have passed, and to wait any longer isunacceptable. Kim then reiterated to me that the previous representatives wereincorrect with their statements, and their refund policy states 30 to 60 daysfor refund to be processed. She told me that I could dispute this with myfinancial institution, which is when I called Bank of America to open thisdispute. After receiving your letterstating that you have found no error, I made the following calls: Dec 2 Four callsbetween 12:45pm and 12:51 pm, when I finally reached an operator, shetransferred me to the voicemail box of Ms. Lee Simmonds, whom I left a verydetailed message with, and asked for a call back on my cell phone at386-983-5112. I did not receive any callbacks from Ms Simmonds, so I called back at 4:25pm the same day. This time Ispoke with a representative named Margaret, and she told me that I needed towait the full 60 days for this refund to appear on my statement, and to callback after the 12th of December if it still hasnt appeared. Iexplained that this is unacceptable, that I do not have the product, it wasreturned to the sender by refusing the delivery, and a Merchant Refundshouldnt take this long. She again stated to dispute this with my financialinstitution. I said I already haveI asked to speak to a supervisor, and sherefused to connect me.
I called on December 16th, and was told that the refund was not processed yet, but the representative send an email to the billing department to begin this process, and it would take approx 10 business days for it to be processed.
I contacted the company again at the end of December, and was told that the Refund was finally completed, but they couldn't or wouldn't tell me when the amount would be refunded to my account, that the refund process was completed at or around 12/30, and it may take an additional 3 to 5 business days for the refund to be posted to my account.
Today is January 3rd, and I still have not recieved the amount! I have given all this information to my bank...
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