Complaint / review text:
MetroPCS Corporate Offices
2250 Lakeside Blvd.
Richardson, TX 75082
Goodbye, goodbye, goodbye... If you've done business with MetroPCS, then you've probably encountered several issues: poor phone selection, shoddy coverage, roaming issues, fluctuating/increasing service fees (stark contrast to their flat-rate appeal), and some of the worst customer service out there (even today).
Recently, I paid for a full month of service before switching to another provider with better service, better phones, and better customer support. Despite only using the phone for five days, Metro PCS refuses to prorate or refund for services which they are no longer providing. Apparently, it is their policy to charge you the full month regardless of whether or not you deactivate the phone. Even those who use contracts are obligated to prorate and refund services not rendered. If a consumer is not satisfied with service and elects to use a new provider, the laws ought to protect consumer interest and demand reimbursement for fees charges for services no longer provided.
Metro PCS should be obligated to prorate final usage and reimburse customers for days which they do not receive any service. Metro PCS is all over the web for its infamous and greed-driven policies which consistently rip off customers. File an official complaint and stop letting corporations take advantage of hard-working taxpayers. We deserve better!
"I'm mad as hell and I'm not going to take it anymore."
-Beale in Network