Complaint / Review
Directv
Charged $366 Instead of Quoted $200 Disconnect Fee After Terminal Illness

I called DirecTV to cancel my service due to a terminal illness. I was told by a representative after she had spoken with her supervisor, who stated that I would have to pay a disconnect fee in the amount of $200. The payment would be billed in two or three weeks. I looked at my Bank account and was startled today that I was billed $366. When I called to get an explanation I was not given a satisfactory response nor a corrective route. I will never recommend DirecTV to anyone!