I live in the metro Atlanta area and though there are 3 factory authorized service centers near my home, RepairMaster refused to contact them to get my appliance serviced because they said they don't work with those factory authorized service centers. This is clearly rediculous: factory authorized service and you don't work with them? Who do you work with then? I placed more calls back to RepairMaster and found there is only 1 (one!) repair center in the entire Atlanta area on their list and when I called the service center to make an appt they refused, saying they don't service my area! This is no joke. After I placed numerous telephone calls to RepairMaster about getting my appliance fixed, they told me I have only 1 option - pay to have the appliance diagnosed at my expense, and then wait 2-3 weeks to get approval to proceed with repair (again, all at my expense), after which they can refuse to reimburse me for any reason. And reimbursement takes a minimum of 6 weeks. This is clearly a company that skating the line of the law, doing the minimum of what's barely legal, with plenty of restrictions in order to cause people to simply give up and walk away. I just bought a home about 1 month ago with a home warranty and for a $50 deductible they will repair my machine, no questions asked, using one of the local factory authorized service centers I mentioned. There you have it. Be warned.
0 comments