I ordered a tap handle cover for my husband for Christmas. I sent the order on Nov. 11. On Nov. 30, I emailed the company telling them that I hadn't received the item and that I was disappointed in their methods and customer service. I also wanted to know where my order was and if I was even going to get it. I added that they most likely would not have my business any more.
They emailed me back, promptly, telling me that they had sent me an email on Nov. 12 telling me my order was canceled. The email told me to check my email and bank account before I ranted about the way they do business. So I did. I checked my email account and hadn't received any such email. They also told me that I had received a refund on Nov. 12. I checked my bank statements and had not gotten that either.
When I emailed and told them this, they said, "It's been completed, CONTACT YOUR BANK!". Those were their exact words. Needless to say. I contacted my bank and they cannot help, it has to be the company. I just want my money back and I want everyone to know how rude this company was when dealing with a customer, well, now ex-customer.
0 comments