Complaint / Review
Dolphin Express
Dolphin International Shipping Terrible company, dreadful service, ripoff

Terrible Company, Dreadful Service!

I contracted Dolphin Express International Shipping for my international move to Israel. My move was timed to coincide with a break in my breast cancer treatment.

Although I received lower bids from other movers, my husband and I were prepared to pay a premium to a professional moving company in order to make sure my move would be as stress-free as possible in the interest of supporting my cancer treatment.

Dolphin Express saleswoman sold their services by providing recommendations from previous clients. Dolphin Express claimed to be a BBB member in good standing.

I decided on the basis of Dolphin Express s claim to reputability, vouchsafed by its Better Business Bureau membership, the (mostly) glowing encomia, and carefully crafted descriptions of its service as displayed on its Web site, www.dolphinexpress.com, to hire this company which represented itself as offering white glove service, rather than hiring the low bidder (included email).

It became clear the moment Dolphin Express s employees entered my apartment that I was not going to receive anything resembling the services I had contracted for. From the moment they arrived, Dolphin Express s employees were incompetent, negligent and abusive (included email).

On my own in my apartment with this group of thugs, I became increasingly frightened and anxious about what I would find once my belongings arrived in Israel.

Yet unfortunately, by then I was stuck. I had to be out of the apartment by the end of the month. If I dismissed these men I would lose the deposit Id already paid to Dolphin Express.

Rather than the white glove service Dolphin Express so exuberantly advertised, what I received for my $5,091.25 dollars was intimidation, extortion and damaged property (included email), an ordeal that has proven damaging to my recovery from breast cancer.

I stated previously I would settle with Dolphin Express for $1,740.06 (included email).in light of what has transpired, however, I expect a refund of Dolphin Express s full fee, $5,091.25