Inadvertently back in August I missed my monthly payment to Verizon Wireless. For the last two months I have been tacking an extra $20 to get the balance down to normal. Well, for Verizon, this is just not enough, nor fast enough. Mind you, I have been a customer with Verizon for over seven and a half years. I am thinking for the amount of time I have been a customer, multiplied by the average monthly payment, Verizon has been the recipient of almost $5,000 over this period. During this time I have had what has amounted to lackluster service and reception with Verizon (where is the dweeb with his posse in my neck of the woods Verizon?).
Well, Verizon crossed the line in a most heinous manner and today I called them on it. Verizon, in all their infinite wisdom decided to call a relative and leave a voice mail message through their collection department on said relatives phone. Hmm, what part of privacy is missing from this tactic?
Upon calling their hyper-defensive financial center today, I was told by their customer service rep. (HA!) that I had gave Verizon this number as a contact. I was told by the CSR that I basically lied to Verizon, wrong, it is the other way around. After informing the CSR that the balanced had been paid in full I informed her that the relationship between Verizon and I had finally reached the breaking point and that my only option at this moment in time is to get rid of them. The CSR immediately hung up on me.
After a substantial amount of money over time, one mistake makes Verizon turn into a*holes on a frantic collection frenzy. Why would anyone want to do business with this company?
I am sure I can find another carrier with better reception in my area that do not out over minor mistakes and actually reference past payment history to find out who the real dead-beats are... Goodbye Verizon.
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