Authorized to w/d $1000 from my checking. On day 2, had taken out $1100. Called & emailed with no results (we'll call you back-call never came). Day 3, took out another $300. Called all day, transferred, on hold excessively, 'dropped calls'. Finally spoke w/'Gina' in Accounts. Was told 'we show we took out $1000', I told her I was at my bank with statement in hand & $400 was missing, taken out by TAXMASTERS. Told her I just wanted $ back, and cancel the service.'Ginas' response was 'Look, I'm going home because I have better things to do than sit on the phone and argue with her'. (asked the bank teller if she thought I had said anything to warrant that response-she said 'actually, you were quite pleasant').'Ginas' parting words were 'anyway, read your contract, the money is nonrefundable'. End of convo. I did read my contract, which says 'fees for services are nonrefundable'.. There's no service performed as of yet, as they don't have any of my tax info! I haven't even mailed it to them, therefore they could not have performed any service. They have ZERO info on my taxes-obviously couldn't have performed any sort of service. Asked to be transferred to Account Relations. Of course the call was dropped, I called back-closed for the day. Sitting here out $1400, wondering if they'll take out more tomorrow, account balance is overdrawn and after 2 days of calling & emailing, have only gotten the snotty response from 'Gina'. Check the BBB report, check ', check 'google review', etc.
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