I had a coupon for $10.00 off at Office Depot. The closest Office Depot to us is about 2.5 hours away. I researched Office Max and they state they accept competitors coupons. I tried to use the coupon and was told they actually don't accept competitors coupons. So I wrote to customer service via their website.
This is what I wrote: This is regarding a coupon for $10.00 off a qualifying purchase of $30.00 or more. I took this Office Depot coupon to our local Office Max because your company states "We accept competitor coupons: Bring in another retailer's coupons, and we'll honor it*. Well, in Elko Nevada that is far from the case. I was told I could not use it there because it was not an Office Max coupon.
And this is what their rep, Chris Mobily OfficeMax Customer Service Direct/Dotcom/Retail Rep, had to say about my inquiry: "We do apologize, but OfficeMax does not match competitor's coupons. Please sign up for our MaxPerks loyalty program to receive future OfficeMax savings and coupons. To sign up for our program please visit http://www.officemaxperks.com".
Ironically, I am a member of the Max perks program and have been trying to get my points/credits straightened out for about 6 months now. That issue is for another post.
As of today, 10/27/09, their website still states: " We accept competitor coupons: Bring in another retailer's coupons, and we'll honor it*. *See your local OfficeMax store associate for details". This is from the Office Max website page addressing "Every Day Values" http://www.officemax.com/home/custom. Jsp? Id=m3230047
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