Complaint / Review
Protect Your Home, ADT, Defender Security
Alfonso Try to bind you to a 3 yr contract with a defective security system and hang up on you when you call to report it. Everywhere

I had an ADT security system installed in my house. I had 3 days to cancel without a binding contract. I did that. They then sent another man to my house to "rewire and re-install it so it would work properly." I explained that if it did not work, I would have it removed, but I would give them the chance to try to fix it. Alfonso credited me the monthly amount and agreed. Since then, the system has not worked, beeps repeatedly for no reason, is either off-line or non-effective. I have spent more time on the phone than I'd like to admit, trying to get help from them, to no avail. It is a continuous chain of ignorant people interrupting you, treating you poorly and hanging up on you. Then, on top of all of this, they charged my account without my permission. I specifically told the woman that she did not have permission to charge my account because the system has not worked for 2 months. She explained that they charge a month ahead of time. I explained that the system did not work, and yet, she charge me anyway. I have since disputed the charge with my bank and cancelled my debit card.
Today, I spent 2 hours on the phone trying to get ADT to cancel my account and set an appointment to remove it, so that I may begin to fix all of the holes they drilled in my walls, from rewiring it. The only response he gives me is that another rep will be out and if it can't be fixed this time, they will let me out of the contract. It's the same thing everytime, but you get nowhere. They are a completely dysfunctional, incompetent, worthless company with poor service and representatives. The only effective person I have dealt with is Ron Kitchl, whom rewired it the 2nd time. It is the system that doesn't work, not the installer. I would advise every person I meet: DO NOT EVER GET AN ADT SECURITY SYSTEM! They are completely incompetent and are going to rip you off!!! They are still actually trying to hold a 3 year contract over my head, to make me feel obligated to keep the system. Today he offered me another 2 months, stating that he would send me a check for $89. My attorney will now be getting involved, but I wanted to post for everyone before that point. Good luck in your security system search!