After speaking to a sales agent about doing a resume Iwas told to submit information about myself and provide payment to move theprocess forward. I did what was requested. I then called back to speak to theagent I had worked with all along, Sumner. First ERS (Electronic ResumeServices) lied, and said he was out. Because I wanted to keep the conversationshort and not have to re explain everything I insisted on speaking with him. Hethen got on the telephone, he was never really gone. He said that he had takenmy business "out of the goodness in his heart". Sumner thenasked would you like a refund or will you speak to customer service? I thensaid that I did need to speak to him, but if that was his attitude I would takethe refund. Sumner then said "do not call here" Sumner then said "Ineed to contact the police." I respond "please do" so as I would thenhave a police report for ERS overcharging my credit card and refusing to honorits own agreement.
Had the sales rep just been professional and said I'll pass on the information none of this would have happened. Their guarantee is riddled with loop wholes such as if you don't respond to them in 3 days for whatever reason they keep all of your money. There is a small window of time to get any refund what so ever. Truth is many people have tried to get a refund after not geting a job after 4 months and they got nothing and wasted 4 months!
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