My latest complaint is: About three weeks ago, our Hayward spa heater would not ignite. That incurred into a service call to the Propane company in order to make sure that there was propane in the tank. The propane serviceman actually found that there was gas in the tank. He also inspected the gas lines, gas lines hookups and gas regulator outside of the heater. None of those were the cause of the problem. Such service call had cost me $45.00 Next, I called the Hayward Representative. The Hayward rep inspected the heater, and he found the following: 1. Heater was not set up correctly. 2. Valve gas pressure inside heater was not set to the proper setting. 3. Remote control wire inside heater not wired correctly. 4. Remote control wire not hooked up at all in control panel. The Hayward rep service call had cost me $85.00 After the problem was identified and fixed, I contacted Jim Brisco, Boulder Pools owner, and asked him to reimburse me for the total of $130.00, which is the combined amount of both service calls. Such charges would have never happened if Jim Brisco have done his job right from the beginning. Now Jim Brisco refuses to reimburse me the full amount, and only offering to pay for half of $85.00 the Hayward rep charged me. He is balaming the propane company for not hooking up the gas lines correctly, which I informed him that they were not the source of the problem. The Hayward rep found the actual source of the problem. I have sent three e-mails to Jim Brisco, and also have called him twice asking him to aknowledge his negligence for not setting up the spa heater correctly, and to reimburse me the $130.00 that his negligence has cost me this time around, but again, Jim Brisco refuses to reimburse me that money.
I will post at a later date, all the other problems from last year that the Hayward rep found, which Jim Brisco had previously had his employees "fixed to specs".
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