I recently purchased the Hayward Phantom which is technically listed as a robotic type cleaner. After the fact, I found out that there are numerous complaints about this unit (breaking down numerous times), and that there are currently a number of lawsuits against Hayward.
Best Buy Pool Supply (online merchant purchased from) stated that since the box is waterlogged (Fedex left a $750.00 pool cleaner on my doorstep), I would have to call Hayward to get a replacement box. If I could not get the box, Best Buy would not issue an RMA for this unit. I called Hayward, and they said "no".
I am screwed! Both companies have such rigid policies, I will be stuck using it, and have to face numerous repairs, deal with sending the unit to Hayward. To me, it seems unethical to sell products that have such a bad reputation, and both companies don't have the integrity to make the issue right. Buyer beware!
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