American Van Lines
1919 N.W. 19th Street
#402
Fort Lauderdale, FL
To: Mr. Anthony DiSorbo
To: Customer Service and to All Parties that may be concerned:
There were so many things wrong in the way they did business that I can not list them. Plus... They may retaliate.
.
And American Van Lines are the white glove movers and are here for your added peace of mind-FAILED!
I am totally disgusted with American Van Lines-Customer service and the lack of customer service from the driver.
The driver) also went on to explain to me that he would lose hervice to rectify this mistake.
Numerous names were given to pass me along to.
William (who actually arranged the movecalled me numerous times very professional).
Danny (supposedly my contact person in customer service that would handle it)
Jorge-the operations manager
Bertie-insurance (which I did not purchase but was on the bill)
LaToya-customer service rep that gave me Bobbys phone number (407) 908-1034.
Cheryl Jones-senior customer representative
Benjamin Miller-who I never spoke with.
Christina-customer service
Amy-delay claims
Jennifer (who informed me that the movers actually had 30 days to deliver my belongings and that $30.00/day that is all that is required to be paid and also asked for my letter of intent).
Bobby Watson-driver
Janine Hinds-who sent a letter crediting my credit card $75.00 and would like for me to sign to release American Van Lines.
It is a sign of inefficiency when this many people need to be involved on a planned move by professional movers.
Rights and Responsibilities When you Move.
Regardless, I had the right to be treated with respect. I held up my end of deal.
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