I am hoping you can help me with a moving company I hired in May. The name of the company is American Van Lines in Ft Lauderdale, FL. The day the movers came seemed pretty normal except they were not wrapping any of my furniture in front of me. The mover (Linton) said that his coworker was outside wrapping the furniture before it was put in the truck. When I tried to walk outside Linton said I needed to stay there to make sure they carried out all the right stuff.
I called American that day to get a estimated date of delivery and they said that it normally takes 2 weeks. I called on 6/2 (saturday) and the rep told me that it was down that my delivery would be there the following Saturday. I called that wed 6/8 to confrim and now the rep told me that my stuff would not be delivered by that sat and that it may take another 2 to 3 weeks. I called every other day after that and with each phone call came a different excuse as to why my stuff was not getting loaded in the truck.
The one excuse I was given was that because it was raining they could not load my stuff. I was told that my furniture would be delivered on 6/30 or possibly 7/1 and that I would get a phone call from the driver. The driver never called so I called American on 7/1 and demanded a supervisor to speak to. They gave me the number of Anthony DiSorbo, the owner. I also found out from some research that Anthony has a brother Aldo DiSorbo that was banned from the moving industry by the FL Attorney General. When I spoke to Anthony he said he would call the driver and ensure they deliver my belongings that day (sunday 7/1).
The driver finally showed up late afternoon. They would not open the truck until I paid. Much to my horror when they finally opened the truck I discovered that about 65% of all of my belongings were ruined by water damage and was covered in mold and mildew. This is a little confusing especially since they said my delivery was delayed due to the rain so how did it get wet. The first thing I saw was my mattress and box spring. I almost cried because I paid an additional $50 to have my mattress and box spring put in a protective carton. They were never put in any carton and they had water and holes in them. I had to throw away everything that was ruined as the mold was making me sick. I do have pictures as proof of all this.
I had a lawyer look at my case but they are telling me there is nothing that can be done since I did not take additional insurance. American said all that I am entitled to is $159.00. I have not signed an release forms as I am hoping there is something that can be done to help me. $159 will not even cover half of what I lost. I am sure that Im not the only victim of this company. Who would ever imagine that a moving company could ruin almost everything you own.
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