I could type a long story here, truth is, I can't believe I have to be with this company for over 2 years because I'm under a business contract. Basically, it started from the beginning, can you believe since I'm a business owner, the more electricity I use the lower my bill? What is that? In the last six months they took money automatically and didn't take automatically in a way that either took double payments in check form then withdrew more money automatically from my bank account spiratically. Then when I noticed it, they didn't want to correct it for over 4 weeks. A lady did get my money back quicker, but it was pulling teeth. I had to tell her as a Manager she couldn't even help, and all of a sudden, she made it happen. The customer service is poor. They are not in it to make your life easier they countlessly make admin mistakes. I will not ever use this company again. After that lady helped me and cancelled the auto payment, it still came out the month after! Then I called her personally and the customer service individual put me on hold to get her and for some reason she wasn't available. The man ended up helping me, but what for, the payment already went out again when it was supposed to be CANCELLED! I was pissed. Anyhow, poor customer service and no organization in the company plan to provide great service and definitely no empathy for my situation. Out to get your money and tie you into a long drawn out unhappy contract. Yes, I asked twice to be let out of it but they won't without burning me up to my ears with fees.
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