I went into Hollister in Wesley Chapel, Florida and wanted to exchange a pair of jeans that were defective. I just wanted to get another pair of jeans. The jeans had been worn once and washed, but they were coming apart and I felt that was not indicative of a quality product that costs $72.00. The Manager was not on the premises. The Assistant Manager was condescending and would not give his name. He said this was Corporate policy. I asked for the District Manager's name and number and was told he could not give that information. He gave me a card with a 1-800 number for customer service in California. He said that was all he was obligated to do. I feel that this was poor customer service. I have never encountered a company where managers were not allowed to give their name, especially in retail. This tells me a lot about Hollister and none of it is good.
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