CitiMortgage reported a judgment on my credit report for a property that does not belong to me. In order for a judgment to be entered against someone, you need to be the owner AND on the promissory note (promise to pay).
After taking a look at my credit report, I saw that not 1 but 2 judgments had been entered against me. When I called customer service, they reviewed my case and told me that I was right and what I needed to do to have it corrected.
It took nearly 4 hours of attempts to speak to anyone because of the automated service. When I finally did speak to someone, I couldn't talk to them because I didn't know the information for the account they were charging me for. I wouldn't know the information because it is not my account.
They were rude and not helpful, and when they finally admitted that they made a mistake, all they could tell me was to fax or mail my information and that it could take up to 30 days before they processed it. Then they told me that it could take 60 days for the credit agencies to correct the mistake they made.
Several other people have filed complaints about CitiMortgage for poor service, making big mistakes and taking little ownership of their own errors. These complaints are posted all over the internet. I would advise you to research before you look into their services (or lack of).
I will never use Citi Group for anything, no banking, mortgages or anything. They are another corporate muscle head taking advantage of people. I could not even get a single phone number that was a direct line. They funnel everyone to the automated phone and provide little if any help.
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