Contacted Financial Solutions Today in January regarding a mortgage loan modification. We were told that if they were unable to renegotiate our loan, they offered a "no hassle" money back guarantee. I contacted them in February and they said that they were working on it. I called them in three times in March and they said that they were working on it.
Toward the end of March, we were notified that our house would be placed for sheriff's auction. I called Financial Solutions back and they gave me the lawyers name and number that had our file. I called the lawyer and was told that they haven't spoken to the mortgage company yet... After three months!
We still had a month before the sale and the attorney said that he would contact our mortgage company. I called back 2 weeks before the sale and they still had done nothing. Finally, a week before the sale they contacted our mortgage company (This was verified by the mortgage company as the first contact). They lawyer called us and told us that he couldn't negotiate a modification and we would have to complete a forbearance agreement with $6750.00 down and the payment would be $6214.89 for the next year.
They state on their website that they will improve your situation or your money back. Our mortgage payment was $3200 a month and now it's $6200... How is that an improvement? They refuse grant a refund of the money that we paid for the service.
They don't return phone calls or emails. I filed a complaint with the NJ attorney General. Now it looks like they changed their name to Franklin Webster.
Avoid these crooks. Their services are a scam. The website of the person that took our money is here: http://activerain.com/cgscorp
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