I have been a nextel customer for 5 years now, so my initial contract is long expired. I carry 2 phones on my billing; one for me and one my son uses. Last November I changed the rate plan on both these phones to reflect the current usage. Today I called to cancel the one phone (one son uses). After they offered to lower the rate plan, scheduled the shut off, offered anything else they can do to retain service on this phone; all of which I replied NO to.
I was then told that I would be charged a $200.00 cancellation fee for this line. The customer service rep said that whenever you change your rate plan you automatically start a new 1 year service contract. I was never told this at any time, until I went to cancel this service. I was certainly not told at the time of the rate plan change. I would not have changed the plan as I have not wanted to be locked in to a contract, and I didn't think I was. BEWARE! Now when the contract officially expires 10/03 I will be cancelling the service on both phones and switching to another carrier.
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