As of 3/20/03 my ztel service was cancelled. My balance at that time was a 15.98 credit. I requested they send me a check. They said it would take 6-8 weeks.
It has now been 14 weeks and they still have NOT refunded my money to me. I've been told that I didn't request it, it would take another 6-8 weeks, and a variety of other excuses. None of which are true. I've been requesting my refund once a week since 3/20/03.
Ztel agrees that they owe me this money. They send me a bill monthly stating it, they just won't refund it to me. I now have a person named Steve in cancellations who was suppose to speed it up and call me. It has been a week and a half, no word from him either.
They are telling me a variety of things, but what I need them to do is CUT ME A CHECK FOR MY REFUND! As it stands now, I think they are attempting to keep it.in essence, they are knowingly stealing from me.
Please help, I've been to the BBB, attorney general in MO, am now going to file with the attorney general of MD. I can only guess they are doing this to many others, also.
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