Our airplane was planned on 21 November at 15.00pm from Heathrow to Seattle. Several guests were within the sign in table from 10.30 am and we'd been recommended our trip NW105 have been delayed until 22 December at 12.00 pm.
They told us to hold back and fulfill at 14.00 pm within the coach final 24 for that mentor to obtain us towards the resort. At that time it had been so windy and chilly, lots of guests required the practice whilst the mentor was overdue and also the team cannot provide us any info to just how much longer that people have to delay within the windy and cold climate.
We got our boarding spread 21/12/08 and recommended that each morning we simply need to examine our bags 24 hours later. On 22/12/08 instructors choose us up-start from 7.30 am to 8.15 am. Found its way to the airport, we'd to hold back about 3 hours to check on our suitcases without breakfast since we can not keep our bags. The airplane was overdue and we quit British at approximately 13.00 pm.
Found Its Way To Seattle aroung 14.30 pm Dallas period and we'd to hold back about 45 minute to an 1 time within the immigration to gather our suitcases however it did not arrive so that they chose to let's leave from immigration custom and fulfill within the department 1 to gather our bags.
I slept within the airport until 19.00 pm and my luggage however not prepared to be gather it. I'd to depart since I got ill and nearly fainted because of the lengthy delay with cold-weather with no food.
I recommended the team within the airport plus they informed me to return 24 hours later to gather my luggage plus they also informed me that they can maintain it for me personally.
About The 23/12/08 at 15.00 pm I returned towards the airport and visited NW workplace to find my luggage. Our suitcase was scanned on the program three times and definately they'd my luggage. I'd to invest 4 hours that evening since I really couldnot find my luggage.
I returned towards the NW workplace table and recommended Frank that I really couldnot find my luggage. Frank the NW official double-checked again the in pc and he established that my luggage were within Seattle Airport simply because they scanned it three times.
Bob suggested me he may enroll a brand new state for absent carrier and certainly will attempt to appear it for me personally tomorrow and provide me call-back. On 24 Dec 08, I waited Frank to make contact with me and he did not contact me. I attempted to make contact with him on a single day and also the customer support about the telephone recommended me they cannot moved me because of the high-volume telephone calls. Cust Serv recommended me that they can abandon a note for Frank to contact me. Used to donot get call-back so far 29/12/08.
I called the client support again e 26 & 27 Dec however they were shut and also the mail-box were complete and so I cannot keep a note.
I called again 28/12/08 at 6.30 am and talked with among the customer support repetition and he or she told me that she'll provide me contact and find the carrier for me personally. At 18.00 pm, I went back again to the airport and visited the NW workplace.
I talked to Salvin and described what occurred
Again, Salvin recommended me to make sure again before NW workplace. I really couldnot find my luggage and Salvin went and appeared additionally, it with me.
Salvin talked for the boss, and supervisor informed him to get hold of law enforcement. Law enforcement arrived and stated that it had beennot authorities issue due the very fact my luggage was lacking within the flight treatment.
Salvin got my facts and updated about the program for my luggage stated. The boss recommended me to contact Customer Service point on 701-402-6282 & 800-648-4897 to provide criticism and also to enter additional information about my luggage.
I called today 29/12/08 from 8.45 am - 10 am on 701-402-6282 and talked with Don and called me to Bob, his boss. I declined to return towards the Airport and talk to Law Enforcement again once the event hasn't been 24 hours however.
I tried to describe to Bob, but Bob simply did not wish to hear and hung-up on me after I used 2 hours about the telephone detailing that I went anything within the airport going back 5 times.
I tried to contact the 2nd quantity and also the woman I talked to recommend me to contact the exact same quantity again 1800-648-4897 and also to select various choice. I informed her that I simply adopted exactly what the device desired me to complete and that I questioned her if she understand which choice that I ought to push and her answered with "NICELY I HAVE NO IDEA WHICH OPTION WHICH YOU HAVE TO PRESS WHEN I DO NOT CONTACT 1800 QUANTITY". Which was the react I acquired in the NW Customer Service Agent.
Is the fact that type of NW Customer Support react whenever you contact the exact same quantity? She explained to contact 1800 648 4897 but simply push various choice and he or she did not understand which choice I ought to push to make the journey to the best region.
Please allow me to understand what would be the CUSTOMER SUPPORT REPRESENTATIVES obligation in my own situation. I arrived completely from Sydney to go to my relative for Holiday and also have a pleasant holiday, alternatively discovered I'd to invest many my vacation in Seattle Tacoma Airport, attempted to find my luggage without any dress and also the team did not offer any help. They simply just required my title, phone number and tackle and offered me the state quantity but NOTHING COMPLETED since 23 December.
I'm actually questioning just how long this flight may endure by having an exemplary poor status CUSTOMER SUPPORT. NW genuinely have not need a business ability to check out up client. I suppose NW may simply maintain their present to provide me discount $25 for that next trip since I instead spend $100 or even more to ensure I'll not need this encounter again since I have just have couple of days or months for my holiday.
0 comments