I learned on Monday August 3rd that my account was sold to ASG from Guardian Alarms. I signed an agreement on January 23rd 2006 with Guardian. How I learned about all this was when I called Guardian Alarms on Monday to make a request to have my system tested. Guardian Alarms informed me that they had sold my agreement to ASG Security back in 2006. As you can imagine I was blown away and extremely upset that I had not be informed of this transaction.in fact, I have been under the impression that my service was being monitored by Guardian Alarms for the last 2 years? In my auto draft I did notice the name ASG, but thought it was a DBA of Guardian Alarms. The only yard signs and window stickers I have ever received were from Guardian Alarms. ASG Security never alerted me that they had acquired my account, never sent me a welcome packet (with new yard signs and window stickers, and never treated me like a new customer. If I had not called Guardian Alarms to request service to test my Alarm system, I would have never known that I was really being monitored by ASG? I immediately called ASG Security at 8:30 am on Tuesday August 4th and explained my situation to a customer service representative. She said that she would have a manager call me. After waiting 2 hours and never receiving a call back, I called and spoke to Missy Jones in the customer Retention Department, I gave ASG Security a chance to earn my business and start treating me like a new customer as should have happened back in 2006. All Missy said she could do was give me a free service call. I am very disappointed in the lack of customer service and communication received by ASG Security. ASG has done an excellent job drafting my bank account. With out my knowledge!!! You can count on the fact that I will report ASG Security to the Better Business Bureau and usacomplaints.com to alert other consumers of my experience. It is shame I have to find another Security Alarm company to treat me like a valued customer.
0 comments