The merchandise is clearly good. Nevertheless, the distribution route for buying alternative products (in Europe - a business from the title of Highlight Home Items in Quebec), isn't receptive whatsoever.
First, they do not consider any type of cost except cheques that you need to email prior to them shipping your components. Yes, you read that properly.
I requested a brand new doorway as an alternative for that the one that was damaged. The order-taker didn't note the item have been redesigned and extra components were essential to create the doorway match the opportunities properly.
Once The door did not match due to the lost components, I called back again to spot one more purchase. This time around, the order-taker does not have the bill quantity of the components I want.
They tell me another person needs to send the bill. Once obtained, again I've to email in a check and watch for the components to reach.
I Have been waiting more than 4 months for this bill.
I called them back recently plus they were designed to email it in my experience within 24 hours. However no bill in my own mailbox.
It has been over 8 weeks while I wait to obtain the right components and items to possess this fixed.
I'd not suggest anybody purchase a Jardin Drop in Canada. The drop is okay and presents no quality issues. Nevertheless, in the event you require repairs of any sort, perhaps you are waiting weeks to possess it sorted out.
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