I called this company for a $59.95 cleaning for UNLIMITED air vents in my home. I spoke to a nice lady, her name was Jamie. I asked her what other charges that there were; she explained to me that I would incurr the costs of cleaning my return and main along with the coupon if I wanted my entire system cleaned where she then stated the price of $15 per return and $50 for my main. I agreed; figuring that my cleaning would be AT MOST $150.00. I made it clear to her at that time that the cleaning of my actual duct work was all that I wanted.
When the technician came to my home, instead of cleaning my air vents which is WHAT I ORDERED, they went into my actual unit, pulled my blower motor out of our unit, then opened up one vent and came screaming to me that there was MOLD in my system. (No S#! T Sherlock, your AC unit cools the air and everyone knows that in wet areas you will find mold growth).
Instead of just cleaning out my vents, they then proceeded to write me up a $2300 estimate for mold removal and all of this unessessary chemical treatments that I needed in order to "contrain the harmful toxins" that are in my home. At that point I told the technician that I did not want any of these additional services, all I wanted was the coupon cleaning of my air vents in which I had initially stated with Jamie while booking my appointment just a few days prior. He then told me that he had to call his boss, because his boss could give me a better deal.
Now the boss is on the phone with the technician, and the technician's phone volume is turned up so loud that I can hear him. He goes through this whole speal with the technician about me being a first time customer and he can give me this "great deal" if I tell my friends about the company. Deal you ask? They start out by reducing the price to $1400... Nope, I still don't want to pay that much for this cleaning; they then reduce the price to $900... I say nope, still too much. They then reduce it to $600, but they state that they "can't go lower than $600 for this spectacular deal". I finally just tell him in a nice way that if they can't do the coupon cleaning that I asked for then they can put my blower moter back in and leave. They finally say for $250 they will do everything and "he will give me the extra treatments without his boss knowing." FINE i say - even though it was more than what I had intended to pay in the first place... I at that point just wanted the cleaning after about an hour of negotiations without ANY work actually being done. (and really I wanted to see what I got for $250... All you get is a 20 minute cleaning where they vacume a few vents (which you can do yourself) spray a few chemicals which look like lysol in a pump sprayer... And then pack up and leave... I looked in my system afterwards and it was still FILTHY)
I was wondering how many other customers they did this too; so I called back to the office and made another appointment for this SAME SPECIAL under an alias for another house that I own. The technician came out to my other home for THE SAME CLEANING THAT I ORDERED PRIOR. It was funny to me, that although they sent a different technician, this technician FOLLOWED THE SAME PROTOCOL. Pulled my blower motor, found mold and ran screaming through my house, wrote me an outrageous estimate (this time for a mere $1500), and then told me he could call his boss for a discount. Wouldn't you know that his boss told this technician the SAME THING about giving me such a GREAT DEAL because I was a first time customer?
THE BOTTOM LINE IS... This company is a complete scam. They are a bunch of con-artists that have this scam in place to rip away our hard earned money. They do not actually offer an affordable service. They use BAIT AND SWITCH techniques to get their people in your home with this great coupon deal, and then switch it to services that you REALLY don't need. When you tell them that you do not want these other services, you only want the cleaning that you initially responded too, they try to lower the price by THOUSANDS of dollars to make it seem like you are getting this great, unbelieveable deal!
This company should be fined and shut down for their advertising... They are a huge rip-off and are nothing but a bunch of crooks!!!
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