I called Sprint on 10/1/03 to reactivate my PCS service. I had a previous bill so I was transferred to the collections department. I asked the same question "What do I have to do to be reactivated?" I was told that I would have to pay my previous bill and a cancellation fee of $150.
I told them that I did not want to cancel and felt I should not have to pay the cancellation fee. I was told by manager "Lori" that she would waive the cancellation fee and add $50 to my account to reactivate service. Afterwards, I gave her my routing and acct # so that she could take $224.16 out of my check. She gave me a confirmation number. I then asked her "How long would it be before my phone is turned on?" She stated that I would have to go to my local radio shack on Sandhills Blvd, pay another deposit and they would in turn activate my phone. I told her that I did not want this and to cancel my transaction.
She told me the only way to cancel the transaction was to call my bank and put a stop payment on the check. She gave me the number and the amount. I called my bank, gave them the check # and amount, and placed a stop payment on the check and felt good about the situation. On 10/7/03 I checked my bank account and noticed that Sprint took money out of my account anyway. I talked to my bank rep, she told me that Sprint used a fraudulent check # and amount to access my account.
The bank did not like this practice. They stated this made them look bad because Sprint had changed the amount to 226.17 in order to get over on them also. I called Sprint and talked to Timothy. He told me to fax a letter to the Refund Dept at Sprint. I faxed in the information and was told by Vernelle that the Refund Dept denied giving my money back to me. I then called again on 10/8/03 I just could not understand why a company like Sprint was doing this to me.
I was told by Laquita that, "Sprint is not required to tell the customers that they will have to pay another security deposit to reactivate their phone. They are out to collect their money and also that Sprint does not have to use the check # that you give them. They can use any number to access your account." I also asked to speak to a manager after I talked to Laquita and was told that Sprint does not approve of these kinds of ethics. I was told to send in a email so that someone from the corporate office would call me back. I sent the email but to this day have not heard from Sprint
0 comments