On July 01 I purchased a money order for 200.00 dollars at western union to pay my sprint pcs cell phone bill. Three weeks later my phone was shut off by sprint, I called sprint to find out what was going on. My 200.00 payment had never been processed to my account! I asked several questions to someone by the name of adam. I gave adam my check number of the money order my account number the date purchased and the amount of my money order. Adam said we have not received any payment. He advised me call western union.
I called western union on july 24 they tracked my money order. It had been cashed by sprint on july 20. I called sprint right then and spoke with a John, he stated the same thing no payment has been received.
On July 31 I received a letter from sprint In the mail Stating the following
*sprint's letter*
We have received and deposited your payment, listed above, which cannot be process ed and credited to your account because of insufficient information received with the payment.
Please assist us by indicating what Sprint account to which we should apply these funds
Please complete following information
Your name:
Name of account holder
Account or customer number
Phone number
Payment amount
When contacting us, please reference the number in the right corner of this document, and have a completed copy of this letter and a copy of your original invoice or bill, or similar documentation with your account information.
Reference number: *
Check number: *
Date of check: 7-1-07
Amount of check: 200.00
So all this time they had my money order which was never processed to my account due to not enough information which is A LIE! They did not have any information but yet were able to have enough info to send me this letter!
On July 31 I then again called sprint and spoke with a manager jennifer told her everything I have just stated here. She assured me she would fix the problem and return my phone call in the morning which would be Aug 1 never received any calls from sprint.
On August 1 I called sprint I spoke with a dan which he hung up on me! From Aug. 1 to Aug 7 I spoke with a John, Terri, Jason no help at all. I was called a liar and was told I never sent a payment out or else sprint would have it. That was said by terri.
On Aug 8 I spoke with a manger by the name of mike in disconnecting/cancel accounts I told him everything that had happened, He would not even listen very rude in every way He again pretty much called me a liar about me sending a 200.00 payment. I asked mike if I could have a fax number to were I could fax the letter I had received from sprint he stated that there was no fax number! I asked him if there was anyway he could turn my service back on? Mike stated that he could only if I was to make a payment of 308.00 which was the 200.00 I had already paid once and my recent payment of 108.00. I stated I would pay the 108.00 but not the 200.00 payment I was not going to pay it twice because of some mistake or game that they are playing. Mike stated that he would not take the 108.00 the only payment he would accecpt would be the 308.00. Mike would not even take my 108.00 payment. Mike would not turn my phone.
On Aug. 9 I spoke with a keith from the financial department. I again told him the whole mess and what I had been going through and the way I had been treated Keith was very upset. Keith stated he promised he would fix the problem. I gave him all my Information he asked for. Keith took his time with me and talked to me got the information and found my payment that night on Aug 9! Keith was the only one that treated me like a normal person after a month of fighting with I know atleast 20 different sprint pcs workers and MANAGERS ONLY ONE PERSON HELPED ME THAT'S IS SO SAD. I have been a customer with sprint pcs for four years! It's sad the way a customer is treated!!!
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