I had Uverse for more than a year, then I moved and disconnected my Uverse service about a couple of months ago. I returned the equipment (two receivers and a gateway) a couple of days after I moved. I did it via UPS as instructed. Two months later I got a check for about $85 (credit on my account) from ATT, so I assumed they had received the equipment and threw away my receipts (I know, mistake!).
About a couple of days later they emailed me a bill for about $487! I called them multiple times; some of them were rude and could not even locate my account in their system. Finally someone was able to find my account number. Even though I had tossed the UPS receipts, I was lucky enough to find the tracking number by calling back the UPS store. I gave them the number, and they told me to check back next week. I hope this gets resolved fast and painlessly.
I can't understand why they sent me a check if they had not received the equipment. It makes no sense.
There are a lot of rude people at their customer service; they even hung up on me! My advice is to keep calling them back until you find a helpful person.
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