I recently moved out of an apartment and had called this company to come in and clean the place. They had told me they had been in business for several years and it sounded like a good company to do business with. I told them the size of the apartment, and they told me they would charge a minimum of $150 and a maximum of $225.
I thought this was reasonable and agreed to it. I gave them my credit card number over the phone, big mistake, and setup an appointment for them to come out.
The day they are supposed to come out, I give them a call to see if they cleaned the apartment because I hadn't heard anything. The owner, Vanessa, answers the phone by saying "Hello?". At that point, I thought I had the wrong number. I asked if this was the cleaning service, and she replied back saying "Yes, sorry we didn't come out today, we just got really busy".
I should have just cancelled the whole thing right there. They don't answer the phone professionally, they don't show up when they say they will, and they do not give you any notice that they will not show up or have shown up.
However, I didn't cancel, instead I rescheduled for the next day.
The next day rolls around and I never receive a phone call from them. Near the end of the day I notice a charge on my account from a company called "EXOTIC VISION PHASE II" for a total of $360.00. Uhm. What? I look it up on Google, and I find out it is some hair salon in Decatur. I call the place and ask why I just got charged. The lady tells me that the maid cleaning service had told her to charge it. So, I just got charged more than I should have from a different company for the cleaning company.
What a mess!
I then proceeded to call the maid service and ask why I was charged so much. The owner explains that the place was 'filthy' and they were charging extra because of it. I asked her why did they not call and get approval before they started, or call before they were going to charge in excess of what we had agreed upon. She told me that they had tried calling, which is BS, I had my phone on all day and did not receive a call or a voicemail. They should have received approval before doing anything if they are going to charge more than what they said they would.
I tried calmly reasoning with her, yet she got all emotional and start yelling and then hung up on me.
Several phone calls later, several more times being hung up on, I call the bank and dispute the charge.
Several weeks later, which is today, she calls me and tells me that I owe her the money and that I have to pay her today otherwise she will sue me. I tell her I will be glad to pay the amount we agreed upon, nothing more. She won't accept that. So, I am assuming I will be sued.
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