I am writing because this company states that they are a professional residential cleaning service and that they are reliably, full supervised, insured & bonded, and they guarantee that they will do the job that needs to be done, when they came out to my condo to clean it i first told them that there had been a tentant in there previous to me moving in and that it needed a real good scrubbing and cleaning, i stated to the girl when i called that i need the condo to be spotless.
She then proceeded to ask me what areas i wanted cleaned and i told her that i wanted all the windows done in the inside of the house, i wanted the bathroom done spotless, and the kitchen done spotless also.
She told me that they send out a team of three cleaners and they charge $120.00 and hour plus sales tax and that she wanted to know if it hit an hour and they were not done did i want them to stop or keep going and that is when i told her that i did not care how long it took that i wanted them to stop when the job was done.
Then i asked them if they accept an out of state check or visa/mc and that is when they stated that they do not accept out of state checks but they do accept in state checks and that they also accept cash. And visa/mc, but if you pay with a credit card there is an extra fee that we would have to pay because they get charged a fee. So i then setr up my appointment and told them i would see them on halloween.
I never recieved a call from them the day before to confirm my appointment, and what time they would be coming out, when i finally called them in 10/31/07 at around 10:05 a. M they lady told me that they would be there between 11-2 so i waited and when 2:30 rolled around i recieved a call from one of the cleaners who told me that they were running late and that they would be out in about an hour, so i had my grandmother wait here for them so i could put some stuff in storage when around 4:00 i recieved a call from my grandmother that they do not accept in state checks with out a credit card to back it up, i told them to go ahead and clean that i would pay them in cash, i then requested that the owner call me because i was given false information when i signed up.
When i arrived her they had then charged me a waiting fee because they had to wait for me to bring the cash to them, i then checked over the place and found that they did not clean like they had promised and they had charged for, the next morning a girl called me and asked how my service was and i told her that i was dissastified and would like the owner to call me back, she said that she would have someone call me back
i then called the next day and got the owner or so she said by the name of dawn and i explained my sitaution and that i felt that the girls that cleaned my house did not do there jobs and dawn proceeded to tell me that if i wanted someone to coe out and wipe up a few things she would send someone out there but she could not guarantee when, at which point i said that i would be happy if she sent someone out to redo the job all over again the right way or to refund my money she stated to me that she would only send out someone to wipe a few things not to redo the job or to refund the money. At which point i told her that the business she was running was a bad pratice and that she is rude and that i would file a complaint she told me that she was not afraid of that and that her business is fine!
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