To Whom It May Concern:
Request full refund (check for $75 deposit) be refunded to Stanley for NO dial-tone service he received from a fly by night company that is out to take advantage of people and rip them off.
Hi! My name is Gary (landlord) for Stanley (tennent). Stanley ordered a land-line phone on August 8. Stanley then called the phone company back to report NO dial-tone service.
They instructed Stanley to check for a dial-tone outside at the company's phone box on the side of the building. Stanley called me on August 15, informing me of the phone order and NO dial-tone.
Stanley called the phone company to let them know that they had not provided service to 202 B Park Ave, London, OH 43140 and that the service should not be billed until service was provided.
The phone company stated to Stanley that they showed that service was started on August 12 and his billing was effective from that date. I tolded Stanley I would stop by Sunday morning, August 18 to check out the the NO dial-tone problem.
After checking the lines to the building and phone box attached to the side of the building on Sunday morning, there was NO dial-tone coming in from the phone company. I tolded Stanley that I would take care of calling the phone company to resolve the NO dial-tone problem and also the effective billing start date.
I called Ameritech Monday morning, August 19 to report the problem but find out that Stanley had NO account with them.
I discovered that Stanley had noticed a TV commercial to call For-A-Phone 1-800-687-5700. Ameritech's customer service statesd that Stanley may qualify for some assistance due to his disabilities.
I called Kay Johnson with "Choices In Community Living" in London, OH 43140 who is very familiar with Stanley and his family. Kay agreed that Stanley probably could and should receive assistance through Ameritech.
I called For-A-Phone, 1-800-687-5700, and spoke with a customer servive personnel named Ron. He lead me to believe that they where affiliated with Ameritech. I then asked what the name of the company.
Ron stated, "1-800-For-A-Phone". Then I asked him where they were physically located. Ron stated Dallas, Texas. I mentioned that they was not a part of Ameritech. Ron then said, "Well we lease our line from Ameritech; therefore, we are like Ameritech. I asked what the real name of the company. He stated, "Accutel of Texas".
I asked Ron that since Stanley's service had NOT been received at the apartment, Park Ave, to cancel the account and refund Stanley's check for a $75 deposit which was sent in already.
Ron stated that since they show on record that his service was connected August 12, that his refund would not be refunded. I argued with him that in fact NO service (dial-tone) was ever or is still NOT connected to the building at 202 Park Ave. Ron mentioned that the Company has a NO-REFUND policy. I asked Stanley if he was aware of the policy and if he had signed any company documentation. Stanley replied, "NO!"
I then called back Monday morning, August 19, this time getting Tony. Tony forwards my call to Kimberly in the cancellation department. Kimberly also mentions the NO-REFUND policy, since service shows connection on August 12.
I then asked to speak with a supervisor which I was cut-off. Called back, Nancy answered, then forwarded me to supervisor Lorenzo. Lorenzo, pulls up the account and states the same policy. Lorenzo then asks if the phone number had been dialed by an outside line (phone). I stated that it would not make any difference since Stanley did not have a dial-tone. I said that all the phone would do is ring!
So, I picked up another phone in the office and called Stanley's number they gave him. All the phone line did is ring. Lorenzo stated that it proves that the service was connected and a refund would not granted! I then asked for the address of Accutel of Texas. Lorenzo only wanted to give me the PO Box, then proceeded to give me the full address:
7900 John W Carpenter FWY, Dallas, TX 75247
I called back, Nancy (cust service) answered, to get a hold of another supervisor at 12:10 pm, Aug 19. Once again, their poor service/equipment (??), I was cut-off. Called back at 12:12 pm, Adrian (cust service) now gets me to David (supervisor).
After discussing the NO service / refund requested, David said that NO refund policy will stand. I asked who his supervisor is: Dan Waller. I asked to talk with Dan who is so conveniately in a meeting and can not talk! David said that he would have Dan call me back. I asked when I might expect the phone call (on my cell phone which I carry all the time), he said that I will hear from Dan within 24 hours! It is now 2:20 pm, Aug 20 and I have NOT received a call from anyone at Accutel.
Gary
London, Ohio
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