I bought a bed from Bed Factory in September and was informed there is 10 guarantee about the bed that might be recognized only when the bed was free from spots, releases, etc, and so I also bought the bed address they suggested for around $100. Just a couple of weeks after buying the bed it started to drop on both edges where we rest more than 2". After distributing a on www.sleephappens.com, I waited many times to get a reaction and wound up delivering three emails, departing 3 communications using their customer support, plus they nevertheless never delivered a phone. I eventually got to to a real individual about four weeks after distributing the first warranty state. They advised me that my criticism have been obtained however the bed merchant choose to go out-of company and then the 10-year guarantee wouldn't be recognized "since Bed Factory simply the intermediary" and there is nothing they might do to help me.
I visited another Bed Factory in the region and found they nevertheless market exactly the same make of bed (Noble Sequence) plus one of the repetitions advised me they'd not removed from company. I've attempted to get hold of their client service numerous occasions and after fifteen minutes of waiting, I'm instantly aimed to an answering service. I've quit numerous communications and also have not gotten a call-back.
I approached the Better Business Institution to document a criticism against Bed Factory and discovered I had been the very first individual to do this, that we was amazed after viewing all of the grievances with this site. I highly encourage a person with a protest within the Va region to complete exactly the same. The BBBis phone number is757-531-1300.
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