I bought a costly Simmons mattress from Overstock.com, inside a couple of months a poor drop began occurring. Well, not being also pro active I approached Overstock 8 weeks later, they delivered me to Simmons, Simmons had me complete this large type, including statement of purchase, etc. And delivered me a notice fourteen days later that I'd to 'contact the store.' I approached Overstock plus they stated they'd to get hold of the 'factory' who'd to get hold of Simmons to express I acquired the bed from their store to be able to continue under warranty. I submitted a guarantee criticism with Simmons plus they designated it to some bed technology. The mattress technology arrived three months later invested 1.5 hours analyzing and calculating the 1.5-inch divot within the bed, required aside the box-spring and observed two bent cables. He explained curved cables often occur in the 'factory' or in shipping. Fourteen days later a notice from Simmons negating the 10-year guarantee because of faulty boxspring cables I approached Overstock about getting FAULTY PRODUCT plus they stated I just had thirty days to create that for their interest. They agreed to purchase a brand new boxspring however the guarantee might be void. 800 dollars to get a faulty mattress. Hours about the telephone with Simmons, Overstock, Bed Technology, and that Iam caught. I obtain a little reimbursement for my difficulty however now I've to purchase a brand new mattress.
I'll never every purchase something from Overstock.com again.
0 comments