We are EXTREMELY DISSATISFIED with Concorde Senior Living and wish to put anyone reading this on notice that their financial dealings are unscrupulous, verging on fraud! Beware!
On or about 12/2/08, we made what we were told was a fully refundable deposit of $500 to hold a room for Helen, my 90-year old Mother-in-Law. Towards the end of December we received a call from an assisted living facility in California where she had been on a waiting list for 3 years. We decided to move her to California. We contacted Concorde at the end of December and explained the situation. They understood and stated they would return the deposit. Here we sit 5 months later and we still don't have the $500 back.
We have called Concorde repeatedly with no satisfaction. We have called their corporate parent Assisted Living Development, Inc.in Arizona and received only hollow promises. First, the check had been sent out to the wrong address, then it was in the system, then it was in the mail. We were promised that they did not want to keep our money and it would be in the next check run (2 runs per month). Surprise, we still don't have it.
We have filed a complaint with the Las Vegas Better Business Bureau and will be posting this statement on usacomplaints.com.
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